To ensure that your concerns are addressed and resolved in a timely manner, OonePe has formulated an escalation matrix as set out below.
Level 1: Registration of Your Complaint
To register your complaint, please visit our Contact Us page. We aim to resolve all your complaints within 10 business days.
Level 2: Escalate to Our Support Centre
Call our customer support centre at +91 22 4896 9697. Our team aims to resolve all escalated complaints within 10 business days.
Level 3: Grievance Redressal / Nodal Officer
In accordance with RBI guidelines, the details of our Grievance Redressal / Nodal Officer are as follows:
Name: Ajay Jangra
Contact: +91 22 4896 9697 (Line No.100)
Email: nodalofficer@oonepe.com
Working hours: Monday to Friday from 10:00 AM to 5:00 PM
We aim to resolve all final-level escalations within 10 business days.